Shipping policy
Last updated: August 2026
At ARÊTES, every product is carefully manufactured and prepared for shipment to ensure it arrives in excellent condition.
1. Shipping Costs
We currently deliver exclusively within Switzerland. Shipping charges are calculated automatically at checkout according to the total shipping weight of the order.
| Total order weight | Shipping rate |
|---|---|
| Up to 6 kg | CHF 29 |
| 6 kg to 15 kg | CHF 69 |
| 15 kg to 35 kg | CHF 149 |
| More than 35 kg | CHF 249 |
When several products are ordered together, their shipping weights are combined to determine the applicable rate. The final shipping charge is displayed at checkout before payment.
These rates apply to standard delivery within Switzerland. Custom furniture, special delivery requirements or installation services may require an individual quotation.
2. Manufacturing
Unless otherwise stated, our products are manufactured after an order has been confirmed.
Production begins once payment has been successfully received.
As each order is produced individually, manufacturing times may vary depending on the product and current production schedule.
3. Processing and Delivery Times
Most ARÊTES products are made to order and are normally expected to be dispatched within approximately 2–4 weeks from order confirmation, unless a different estimate is stated on the product page.
Estimated transit time: 1-3 business days after dispatch.
Larger, bespoke or technically complex products may require approximately 4–6 weeks.
Delivery times generally include:
- Manufacturing
- Quality inspection
- Packaging
- Transportation
All delivery times are estimates provided for guidance only and are not guaranteed.
4. Shipping Destinations
We currently deliver within Switzerland.
Additional destinations may become available over time.
5. Packaging
Every order is carefully packaged using materials appropriate to the product being shipped in order to help ensure safe transportation.
Packaging methods may vary depending on the size, weight and characteristics of each product.
6. Delivery
Orders are delivered to the shipping address provided during checkout.
Customers are responsible for ensuring that the delivery information is complete and accurate.
Additional costs resulting from incorrect or incomplete delivery information may be charged to the customer.
Standard delivery is made to the building entrance or the nearest point safely accessible to the carrier.
Carrying items inside the property, delivery to upper floors, assembly and installation are not included.
7. Inspection Upon Delivery
Customers are encouraged to inspect their shipment as soon as it is received.
If the product arrives damaged or does not correspond to the confirmed order, please contact us within five (5) calendar days of delivery by emailing:
Please include:
- your order number;
- photographs of the product;
- photographs of the packaging, where applicable;
- a brief description of the issue.
ARÊTES will review each claim and provide an appropriate solution in accordance with our Return & Refund Policy and applicable Swiss law.
8. Delivery Delays
Although ARÊTES makes every reasonable effort to meet the estimated delivery dates, delays may occur due to manufacturing, suppliers, transport providers, customs procedures, weather conditions or circumstances beyond our reasonable control.
Such delays do not entitle the customer to compensation unless otherwise required by applicable law.
9. Failed Deliveries
If a shipment cannot be delivered because:
- the delivery address is incorrect or incomplete;
- the shipment is refused;
- the customer cannot be contacted by the carrier when required;
additional shipping costs may apply for re-delivery.
10. Contact
For any questions regarding shipping or delivery, please contact: